Terms & Conditions

1. The Services

FleetOS provides a software platform for managing last-mile delivery operations, including order ingestion, rider dispatch, live tracking, attendance, billing/payout computation, and related reporting. The Services are provided on a subscription or plan basis as selected during onboarding.

We may add, modify, or discontinue features. Material changes affecting your use will be communicated in advance where reasonably practicable.

2. Accounts & Onboarding

Access requires a verified account. During onboarding you must provide accurate business, contact, and KYC information and verify your email and mobile number via OTP.

You are responsible for safeguarding your login credentials and API keys, and for all activity under your account. Notify us immediately of any unauthorized use.

3. Client Obligations

You agree to:

• Use the Services only for lawful delivery operations you are authorized to conduct;
• Provide accurate rider, order, and payout data, and hold any required consents from your riders and customers;
• Not attempt to breach security, reverse-engineer, or disrupt others’ use of the platform;
• Comply with applicable laws, including labour, tax (TDS), and data-protection requirements.

4. Rider & Customer Data

You may upload personal data of your riders (including bank account and PAN details) and delivery customers. You are the controller of that data; FleetOS processes it on your behalf to provide the Services. You represent that you have the lawful basis and consents to share it. We handle such data as described in our Privacy Policy and apply access controls, masking of sensitive fields in rider-facing views, and encryption in transit.

5. Fees, Wallet & Payouts

Fees are based on your selected plan and any usage-based charges. Where a prepaid wallet applies, orders may be gated on available balance. You are responsible for the accuracy of the client sheets you upload; FleetOS computes payouts from your rate cards and flags variance for your review, but does not assume liability for the underlying commercial amounts.

Taxes (including TDS) are your responsibility. FleetOS provides tooling to assist compliance but is not a tax advisor.

6. Service Availability

We aim for high availability but do not warrant uninterrupted, error-free operation. Scheduled maintenance and factors outside our control (including third-party networks, SMS/email providers, and force majeure events) may affect availability.

7. Intellectual Property

FleetOS and its software, design, and content are owned by us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You retain ownership of the data you upload.

8. Confidentiality

Each party will protect the other’s non-public information disclosed in connection with the Services and use it only to perform under these Terms.

9. Limitation of Liability

To the maximum extent permitted by law, FleetOS is not liable for indirect, incidental, or consequential damages, or for loss of profits or data. Our aggregate liability arising out of the Services shall not exceed the fees paid by you in the three (3) months preceding the event giving rise to the claim.

10. Suspension & Termination

We may suspend or terminate access for breach of these Terms, non-payment, or misuse. You may stop using the Services at any time. On termination, your right to access ceases; we will make your data available for export for a reasonable period as described in the Privacy Policy.

11. Governing Law

These Terms are governed by the laws of India, and the courts having jurisdiction over the registered office of Fleetonclick India Pvt Ltd shall have exclusive jurisdiction, subject to any applicable arbitration agreement.

12. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date reflects the current version. Continued use after changes take effect constitutes acceptance.

13. Contact

For any questions about these Terms, contact support@wheeley.in.