Delete your FleetOS account

1. How to request deletion

You can request account deletion in either of these ways:

• Web form below: submit your registered mobile number — we record the request immediately and notify our team.
• Email: send a request to support@wheeley.in with subject “FleetOS account deletion request”.
• In the Rider app: Profile → Help & Support → Delete my account.

We will verify that you own the account (OTP or matching registered details) before processing the request. Deletion is typically completed within 30 days of verification.

2. What is deleted

After verification, we delete or anonymise personal data associated with your account, including:

• Account profile (name, phone, email, login credentials / sessions)
• App preferences and device tokens used for notifications
• Selfie / attendance images and biometric templates stored for check-in, where held by FleetOS
• Live location history not required for legal or client retention (GPS is already limited to active shifts)
• Support tickets and non-essential operational identifiers tied only to your personal account

3. What may be retained (and for how long)

Some data cannot be erased immediately because it is required for legal, tax, payroll, fraud prevention, or because a business client (your employer / delivery partner) is the controller of that data:

• Payout, bank, PAN, and TDS records — retained as required under Indian tax and labour rules (typically up to 8 years where applicable), then deleted or anonymised.
• Order / delivery history uploaded or owned by a client — retained per that client’s instructions and our retention policy; personal fields may be anonymised where feasible.
• Security / audit logs — limited retention for abuse prevention and legal compliance.

We do not sell personal data. See our Privacy Policy for full details.

4. Client-managed rider data

If you work as a rider for a FleetOS business client, that client may hold your employment and payout records. Deleting your FleetOS login does not always erase every record the client is legally required to keep. We will support clients in honouring deletion requests for data we process on their behalf.

5. Send a deletion request

6. Contact

Questions about this process: support@wheeley.in